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Terms and Conditions


1. Introduction

Welcome to decarlo.pk
These Terms and Conditions (T&C’s) outline the rules and regulations for the use of our Website (Website), located at https://decarlo.pk.
By accessing this website, we assume you accept these T&C’s. Do not continue to use decarlo.pk if you do not agree to accept all of the T&C’s stated on this page. We reserve the right to add new clause(s), modify any clause(s) or remove any clause(s) from the whole or part of these T&C’s without any prior notice. By accessing this website, we assume you have agreed to any future changes to these T&C’s.

2. Usage

To access the Website, you must be older than 18 years. You may also use this website if you are less than 18 years on supervision of an adult.

3. Privacy

Please review our Privacy Policy, which is also applicable to your visit to the Website. The personal information / data provided to us by you or your use of the Website will be treated as strictly confidential, in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Policy, please do not use the Site.

4. Account Registration

We encourage you register yourself on the website as registered users have access to additional features. We expect you to provide as accurate information as possible while registering on the website. We also expect you to safe guard your account details such as username and password. We shall not be held liable for any misuse of any account under any circumstances. You are not allowed to use a bogus or a false email or an email of another person for any purposes related to this website.

5. submissions made to the website

Review submissions made to the website of any sort will become the property of the website and may or may not be returned to the person posting them or removed from the website. We reserve the right to use the details (including name and email address) of the person who posted this information along with the information submitted for further use or reviews as we wish.

6. copyrights and trademarks

All copyrights and trademarks are of their respective owners. We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at info@decarlo.pk and we ensure to make reasonable efforts to address your concern within suitable amount of time. Please provide your name, address, contact information and as many relevant details of the claim.

7. pricing and acceptance of order

Although we ensure to fulfil every order received on this Website. It is the right of decarlo.pk to refuse or cancel any order for any reason (such as payment issues, item not available or out of stock) at any time. We may be ask you for more information (not just limited to the phone number and the address) before we accept your order.

It is our duty to provide the information posted on the website as accurately as possible. However, there might be errors, such as the product being mispriced. It will be our top priority to make the corrections as soon as possible. However, We reserves the right of refusal and cancelation of an order at any given time for which we may or may not inform you.

Shipment of order will only begin after the order has been confirmed by us.

8. Order payments

We currently offer Cash on Delivery (COD), Easy Paisa and Bank Transfer to make the payment of your order. We will call you on the number provided to discuss the payment option most suitable to you.

9. order cancellation

In some cases you may wish to cancel or change your order before or even after it has been confirmed.

a. If you wish to cancel the order before it has been confirmed, you may inform us once we call you for confirmation.

or

b. If you wish to cancel the order after it has been confirmed, you may do so by sending us a sending email to returns@decarlo.pk, providing the order number and your details.

10. Warranty

Our products do not have a replacement policy. We may consider replacement only if the product has manufacturing fault.
7 days check warranty is provided for electronic items only.

11. refunds

Please refer to Returns Policy on the Website.

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