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Returns Policy

1. Introduction

Welcome to decarlo.pk
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange. Please note we do not offer refunds under any circumstances except exceptional cases. Please see below for more information on our returns policy.

2. Returns

Our return policy is valid for only for two conditions:
     a. A wrong product was delivered to you.
     b. The product delivered to you has a manufacturing defect.

Please Note:
     a. Sale items are FINAL and cannot be returned.
     b. Colors of the product may vary from the photos.

Returns must be notified to us within 7 days of receiving the shipment. All returned items must be in new and unused condition, with all original tags and labels attached.

3. Returns Procedure

To return an item, please email customer service at returns@decarlo.pk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging , and mail your return to the following address:
Decarlo.pk
Attn: Returns
RMA #
Shop No. 3, Sehar Arcade, Liaquat Ali Khan Road
Model Colony
Karachi, Pakistan
Please note, the sender will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

4. Exceptions for Refunds

For defective or damaged products, please contact us at the customer service number below to arrange a refund (or exchange).
Refunds will be initiated only after receiving valid proofs/justification.

5. More Questions?

If you have any questions concerning our return policy, please contact us at:
info@decarlo.pk
0332 237 3409

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